![]() You are allowed 2x activations for each license key. If it is listed in your account, you will see if it has been activated and how many activations have been registered. See if you can find Vegas Movie Studio Platinum 16. Use this link to login to your Magix account: You can check yourself to see what the status is for all your Vegas software. The best support address to use is this one for Vegas products: If you have filled out your support request correctly, they will contact you within 24-48 hours, once it is Monday in the USA. There is no support available over the weekend and you need to wait until it is Monday in the USA to get a reply. You have posted this message on the MSZ Forum on Monday Australian time, which is Sunday USA time. Patiently wait for Magix support to reply to your support request is the best thing to do Maybe you registered the program under a different e-mail address during the initial activation? Please use our Service Center to update your data (log in with the old e-mail address and adjust the data).ġ. You will receive the message "Serial number already assigned" or "Error code -24" if the product has already been registered under another e-mail address by you or a previous owner.įirst, please check your entered e-mail address for possible typos. Here is an official answer from Magix about this problem: There is no way for you to fix this problem and you will have to wait for help directly from Magix support to fix the error. Does anyone know of other methods than the ones I have already tried? Thank you for your time.Įrror code 24 is normally caused by mismatched data. I have read online that many customers have had this issue, but I have not found a solution. I have not installed it on any other computers and I have checked to be sure the serial number was entered correctly. When logging into their support center, it says Serial Number already used when trying to register the product. I have created a trouble ticket on their website and have so far only received an automated response saying vote Yes or No if this is helpful with no button or way to press Yes or No. I have a YouTube channel and therefore need this program. I have also tried re-installing my OS to be certain Windows was not causing this issue. I had un-installed 12 and have tried re-installing 16 several times. I have previously owned Vegas Movie Studio 12 purchased from Walmart and purchased 16 as an upgrade. When I try to open the program, it gives me the error code 24 message and says this e-mail has already been used. I used the e-mail sent to me for the download and used the serial number provided. Package name wise.The day after purchasing Vegas Movie Studio Platinum 16 on my fairly new Windows 10 computer that meets the recommended specifications, it will not register. ![]() As you can see, on the Manager app, all is not what it seems to be. ![]() Then I'll check out the NewBlueFX mystery. Number one is getting it up, and running, which is possible as you proved. It is perfect!! I just want you to know the telemetry / and history. I absolutely am not suggesting you gave me bad advise!!! ( I don't think I will uninstall that, for future upgrade possibilities ). I even uninstalled my MS 12 and 14, which never had any problems working side by side. If not, you need to find the serial number in your confirmation email from MAGIX. If you installed and registered your previous install of VEGAS Pro 14, it should be in your Account. It ran everything I tested!īut once I purchased, and installed the serial, into the product, (which was already running fine) the problem started. First, Sony / SCS does not have anything to do with VEGAS software versions 14 and later. The interesting thing, When I asked you before purchase, if it will be able to use some of the previous addons I purchased, you mentioned it was free to use, Thanks Doc, for the direction in getting a handle on this. ![]()
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